Technical Tips

How to Resolve an unlock student problem

While trying to unlock a student from the PHOENIX instructor menu option 5 (”Access class lock-out facility”), users may receive a GD001 error message.  This situation can occur when a class file containing lockout information contains too much data.  To resolve this issue, perform the following steps.

For release 7.9.0 and earlier:

1. Signon to PHOENIX as a supervisor

2. From the "TYPE COMMAND LINE" go into author mode on the course involved with this unlock student problem by typing "a (coursename)", where (coursename) is the name of your course, and pressing ENTER.

3. Type "ss s(student ID)", where (student ID) is the student ID of the user you are attempting to unlock, and press ENTER.

4. From this student status report find the class number associated with this student by looking under column header "AREA"

5. Next we want to determine if the "free" file exists for the specific class.  The "free" filename format is "free##" where "##" is the associated class number.  Thus, if the class number is "01", then the filename would be "free01".  To determine if the "free” file for class "01" exists, we type "t free01" and press ENTER. If the file exists, the first line typed out should be similar to

free01 **FILE**/ 10/Class 01 Unlocked Students:

6. If your problem “free” file is present, we want to delete it by typing "d free##" (where ## is the class number involved with your student lockout problem) and pressing ENTER.

7. The above command will cause you to be prompted with "AD-FILES TO BE DELETED. TYPE 'ok'." Type "ok" and press ENTER.

8. You will receive a confirmation message of "DELETED"

You should now be able to go through the process of unlocking the student.

For release 7.9.1 and subsequent releases,

1. At the TYPE COMMAND LINE determine the class number associated with the problem (see 1. – 4. above)

2. While in supervisor-as-author mode on the same course, type “ease” and press Enter.

3. At the author menu, select “8 display class menu” and enter the class number at the prompt “Which class do you want (00 – 99)?”

4. At the instructor menu, choose option 5, “Access class lock-out facility”.

5. Within the class lock-out facility choose option 6,”Restore lock-outs”.  You should get an “All lock-outs restored” confirmation message.

You should now be able to go through the process of unlocking the student.