How to ensure that your system authorization
has not expired.
Generally, if your authorization
code expires for PHOENIX/PREFERENCE, users will not be able to
access the online system. However symptoms may be somewhat
different depending on whether you have one of these products or
both.
If you are running only PHOENIX or only
PREFERENCE
In this case it is easy to learn when your
system authorization has expired. First of all the
PHOENIX/PREFERENCE systems will fail to initialize and users will be
unable to access the online system. Additionally, the following
messages will be displayed on the console:
GC193 GOALSYS -
VALID EXPID'S NOT FOUND
GC201 GOALSYS -
VALID CPUID FOR YOUR MACHINE IS: xxxxxx DATE: mm/dd/yy
If you are running both PHOENIX and PREFERENCE
In this case if both product codes expire on the
same date, then the symptoms will be the same as described above.
However, if the products expire on different dates, then one of the
products may successfully initialize while the other fails due to an
invalid or expired product code.
If you are running with a valid PREFERENCE
product code but you do not have a valid PHOENIX code, you may
encounter some of the following:
-
When a user
signs-on to the PHOENIX/PREFERENCE system as a supervisor, types
"a coursename" and presses ENTER, they receive a message
"INVALID COMMAND".
-
When a user
signs-on to the PHOENIX/PREFERENCE system as an author to a
course, they receive a message "UNAUTHORIZED COMMAND".
-
Users can sign-on
to PREFERENCE volumes normally.
If you are running with a valid PHOENIX product
code but you do not have a valid PREFERENCE code, you may encounter
some of the following:
-
A user requested
PREFERENCE help for an application and was taken to the sign-on
screen.
-
When a user
signs-on to the PHOENIX/PREFERENCE system as a writer to a
volume, they receive a message "UNAUTHORIZED COMMAND".
-
Users can sign-on
to PHOENIX courses normally.
Verify that you have valid product codes
To verify that you have valid product codes for
both PHOENIX and PREFERENCE perform the following steps:
-
sign-on to the
PHOENIX/PREFERENCE system as a supervisor
-
At the "Type
Command Line", type "trlse" and press ENTER. If you have valid
product codes for both PHOENIX and PREFERENCE, the display
should contain both of the following messages:
| PHOENIX
CBT xxxx SYSTEM |
CBT
EXPIRATION DATE mm/dd/yy |
|
PREFERENCE CBR FULL SYSTEM |
CBR
EXPIRATION DATE mm/dd/yy |
-
If you are at the
main "SUPERVISOR MENU", then you should see both of the
following displayed in the window to the right:
| PHOENIX
expiration date |
mm/dd/ccyy |
|
PREFERENCE expiration date |
mm/dd/ccyy |
Obtaining a valid product code
If you do not have a valid product code for the
product(s) you are licensed for, then
-
Please contact
Christie Davis, Senior Account Manager, at 888-728-4567 or
cdavis@sumtotalsystems.com to resolve your product code
issue.
-
If after hours, please contact technical
support.
Click here for information concerning how to contact
technical support.
|
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