PREFERENCE writers can define a screen
capture session keyed to a terminal-ID. This allows writers to
capture an exact screen image of an application screen for
editing or for setting up help screen rules.
However, if the capture terminal definition
is not removed, help requests may be navigated to the PREFERENCE
sign-on screen, to the supervisor command line, or even to the
writer menu of a specified volume. If your help requests are
behaving in one of these ways, it may be that your terminal-ID
is defined to be in Screen Capture Mode.
Please perform the following steps to ensure you
do not have your terminal-ID set in Screen Capture Mode:
-
Sign-on to the
PREFERENCE system as a supervisor.
-
At the "Type
Command Line", type "ls" (as in Line Status), press ENTER and
record your terminal-ID.
-
Next from the
"Type Command Line", type "capture" and press ENTER. This will
take you to the "CAPTURE TID FACILITY".
-
From the "CAPTURE
TID FACILITY", check to see if you have any entries defined. If
there are no entries, then your terminal-ID is not in Screen
Capture Mode.
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If you have
capture table entries define, then you need to determine if the
definitions affect your terminal-ID. For example a definition
of "*&" (asterisk - ampersand) under TERMINAL ID will affect all
terminal-ID's. If not "*&", then compare the table entries to
your recorded terminal-ID.
-
Terminal-ID
entries that will match on your terminal-ID must be deleted in
order to make sure your Help Request is not interpreted as a
Screen Capture Request.
The following shows a Capture table with a
"catch-all" terminal-ID defined. In this case, help requests for
all users would be navigated to the sign-on screen. To remove the
terminal definition, you would press F5 Delete.
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