STANDARD CODE:

This code is issued to customers in good standing, for the licensed product and options, for the licensed designated CPU(s), and through the end of the annual maintenance period date.  Please request a Standard Code at least 10 days before the expiration of an existing code.

TEST CODE:

This code is issued to customers under active maintenance and in good standing, for the licensed product and options, for one non-designated CPU, and is provided for 10 Business Days.  Test Codes should be requested at least 10 days before they are required.

DISASTER RECOVERY TEST CODE:

This code is issued to customers under active maintenance and in good standing, for the licensed product and options, for one non-designated CPU, and is provided once in any three month period for 5 Business Days.  A Disaster Recovery Test Code should be requested at least 10 days before it is required.

EMERGENCY CODE:

This code applies to actual Disasters or unplanned system outages.  These situations requiring EXPID codes are handled with the highest priority.  An Emergency Code should be ordered as soon as it becomes clear that one is needed.  

We provide 24x7 services (after hours and holiday coverage is provided via pager) to support this emergency need.  Please click here for information concerning how to contact tech support for after hours or holiday coverage.

Please note that codes provided after hours will be good until the end of the current month unless you are told otherwise.  If this code duration is inadequate, please contact Christie Davis on the next business day to obtain a code for a longer duration. Christie may be reached at 888-728-4567 or 614-781-0036.