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Frequently Asked Questions

PHOENIX and PREFERENCE Supervisor

HOW TO CHECK VERSION OF SYSTEM
From Supervisor Menu, use the 'System Info' option (F11). For prior releases type 'trlse' at the command line for RELEASE information, authorizations, and expiration dates.

HOW TO IDENTIFY WHAT EXTENSION PRODUCTS ARE ON THE SYSTEM
From Supervisor Menu, use the 'System Info' option (F11). For prior releases type 'erlse' at the command line for available Extension products.

HOW TO CREATE A SIGN-ON MESSAGE
To create sign-on messages access the Supervisor Mail Facility by typing 'notes' from the command line and do the following:

  1. Select option 4 (write sign-on message)
  2. Place the cursor on the 'New Message' line which is located under the 'From Term ID' and 'Date Posted' columns.
  3. Select the edit message option (F1). Item Selection menu displayed,
  4. Select text option (F10) to access text editor.
  5. Create message.
  6. Select end option (F3) to return to the Sign-on Message Facility screen.
  7. Message will not be displayed as an existing message under the 'New Message' line.

There is a maximum of 10 messages that can be defined. If all ten slots are filled, you must delete an existing message to free up space.

UNABLE TO EDIT THE LOGO FROM SIGN-ON FRAME EDITOR
This occurs when the edit/color graphics option on the system profile setting is no. To correct, do the following:

  1. From the sign-on frame editor F1 to edit the logo.
  2. Using F4 key, go to option mode.
  3. Type 'pro' at the keyword prompt.
  4. Change edit/color graphics option, on page 1 of profile setting, from 'N' to 'Y'.

HOW TO SET UP A COURSE OR VOLUME FOR FKEY ACCESS FROM THE SIGN-ON FRAME
From Supervisor Menu, use the 'Signon' option (F10), or type 'signon' at the command line, then choose F2, Edit PF keys option to set up fkey access to a course or volume:

  
               PF KEY DEFINITIONS
==============================================                              
        
F  COURSE  LABEL                F  COURSE  LABEL
-- ------  ------               -- ------  ------                              
1  $gsgl1  self                 13 ------  ------                              
2  cmitst  cmitst               14 ------  ------                              
3  ------  ------               15 ------  ------                              
4  ------  ------               16 ------  ------                

In the example above, F1 is set up for the self registration extension and F2 is set up for the cmitst course.

HOW TO CHECK TERMINAL ID SETTINGS
From Supervisor Menu, select the 'Terminal' option (F12) or for prior releases type 'tid' at the command line. The Terminal ID Administration screen will be displayed. To display the current settings, set action field to 'S' and type the ID of the terminal that you want to check the settings for, then 'enter'.

From the Terminal ID Administration screen you can also add, modify, and delete terminals by using the associated 'Action'.

HOW TO ACCESS THE SUPERVISOR MENU
The Supervisor Menu is a new feature that was added to the 7.7.0 release. To access, type 'menu' at the command line.

You can change the supervisor default entry point to go directly to the Supervisor Menu by doing the following:

  1. From Supervisor Menu select 'Controls' (F2) option. The menu below will be displayed.
            +--------SUPERVISOR CONTROLS---------+
            |                                    |
            | Supervisor sign-on to menus .... N |
            |                                    |
            |               LANGUAGE             |
            | English ........................ Y |
            | French ......................... _ |
            | Italian ........................ _ |
            |                                    |
            |             EXIT OPTIONS           |
            | Exit to command line ........... _ |
            | Exit to signon frame ........... _ |
            | Exit from system ............... _ |
            | Use Terminal ID setting ........ _ |
            | Display EXIT options ........... Y |
            |                                    |
            |                                    |
            | F3 Quit                            |
            +------------------------------------+
    
  2. Change the 'Supervisor sign-on to menus' field to 'Y'.

The 'Controls' option also allows you to change the default language and the existing system default options.

HOW TO REASSEMBLE A COURSE OR VOLUME
The reassemble command improves the efficiency of how course material is stored, permits you to add space for program material, labels, and comments areas, and enables you to change the number of users that may be registered to the course and make a copy of the course.

The format of the reassemble command is as follows:

re course_name/file/start_block/program_material/label_table/comments/users/suffix
The program, label, and comment parameters for the command indicate the total number of blocks reserved, not additional blocks to be added. If you wish to increase the size of these, you must calculate the amount necessary and increase the block amount appropriately.

Examples:
1. If the program length for a file named 'COURSE' residing on FILE 108 was 200 blocks in size and you now need 150 more blocks, the reassemble command would look as follows:
re course/108//350

2. To copy a course, say 'CRSE1' to 'CRSE2', once again residing in FILE108, you would enter the following command:
re crse1/108//////crse2

'Unable to Register *reas1'
PHOENIX/PREFERENCE tried unsuccessfully to register the temporary course name. This message indicates that course by the name *reas1 already exists on the system. Most likely during a previous reassemble 'ok' was not replied when prompted for permission to remove the old copy of the course/volume. To resolve this problem, type 'remove program *reas'1 at the command line.

'Insufficient Space'
There is not enough contiguous "blank" space available on the program file to contain the course.

'Program Area Full'
The course/volume has reached the maximum size allowable, 32767.

'Program Is In Use'
Another author, supervisor, or student/reader is using the course. Use the line status 'ls' command to determine who is using the course.

'Program Not Found'
The specified course/volume could not be found. Verify course/volume name entered correctly.

HOW TO IDENTIFY WHAT PROGRAM FILES ARE AVAILABLE
From Supervisor Menu, select the 'List File' option and type 'pf' in the variable space. For prior releases type 'lf pf' at the command line.

HOW TO LOCATE 'BLANK' SPACE ON PROGRAM FILES
From Supervisor Menu, select the 'List File' option and type the number of the program file in the variable space, then <enter>. Select 'Blanks' option (F4) from the program file display. For prior releases, type 'lf file/b' at the command line.

HOW TO OBTAIN A LIST OF USERS WHO ARE ONLINE
Type the line status command 'ls' at the command line. You can list information about a specific course by typing 'ls/course name'.

HOW TO DISCONNECT A USER FROM THE SYSTEM
Use the 'ls' (line status) command to identify a user's line number. Then type 'line off/line number. In the example below, the supervisor is entering the command to line off user at line number 3 (s3 on test)

 -> line off/3 
 -------- SUPERV ----- 01/24/03 ---- 01:11 PM ----- TYPE COMMAND      ---------
 LINE   --TERM-- --UNIT--- TP PROGRM ---USER--- SESS RTIM  DISK MSG
     2 X081     VTAM      24 caitst s1           34    1   129  N
     3 X078     VTAM      24 test   s3           30   24    73  N
     1 X080     VTAM      24        SUPERVISOR    1    0     9  N 

HOW TO PUT A COURSE/VOLUME ON HOLD
From Supervisor Menu, use option 'Program Option', type in the course/volume. Put an 'x' by the 'hold' option and type the letter of the user(s) that you wish to prevent access to. For prior releases, type 'ho course/user category (s,a,x) or 'ho volume/user category (s,a,x) at the command line.

Note: You cannot issue 'hold' command on a course/volume that is currently being processed by the reassemble, move course, or remove course commands.

HOW TO PUT SYSTEM ON HOLD
From Supervisor Menu, select the free/hold option. Type an 'x' next to the user category for which you wish to change system status, then ENTER. For prior releases, type 'ho course/user category (s, a, x)' at the command line.

HOW TO FREE USER(S) TO PERMIT ACCESS TO A COURSE/VOLUME WHEN A HOLD IS IN EFFECT
From Supervisor Menu, use option 'Program Option', type in the course/volume name. If a hold is currently active, the 'Held For' field will identify the letter of the user(s) that the hold is applicable to. Put an 'x' by the 'Free' option and type the letter of the user(s) that you wish to permit access to. For prior releases, type 'fr course/user category (s,a,x) or 'fr volume/user category (s,a,x) at the command line.

Note: You cannot 'free' users from a course/volume that is currently being processed by the reassemble, move course, or remove course commands.

HOW TO SNOOP A USER
Supervisors can see a display of a screen image being viewed by another user by typing 'snoop' and the line number of the terminal that is to be viewed.

This feature is useful when users have questions about a screen that they are viewing, when problems occur, or when users simply don't know how to move on.

To identify a user's line number, use the 'ls' (line status) command or access the supervisor Lines (F7) menu. In the example below, the supervisor is entering the command to snoop line number 2 (s1 on caitst).

 -> snoop 2
 -------- SUPERV ----- 01/24/03 ---- 01:11 PM ----- TYPE COMMAND      ---------
 LINE   --TERM-- --UNIT--- TP PROGRM ---USER--- SESS RTIM  DISK MSG
      2 X081     VTAM      24 caitst s1           34    1   129  N 
      1 X080     VTAM      24        SUPERVISOR    1    0     9  N 

HOW TO ADD SPACE
There are several types of "Add Space" messages that a user may receive. Therefore, the supervisors may need to add space in different contexts. Here is a list with the required or suggested actions for the various out-of-space conditions:

ADD PROGRAM SPACE TO COURSE/VOLUME ... REassemble

ADD LABEL SPACE TO COURSE/VOLUME ... REassemble

ADD ROSTER SPACE TO CLASS ............ Instructor Menu, then F6 Administer Students, then F5, 'Add Space'.

ADD USER SPACE TO COURSE/VOLUME ... SET STudent or SET Reader in program.

ADD AUX SPACE TO COURSE ......... SET AUX

MAKE MORE CONTIGUOUS SPACE ON FILE: .......... Run GSPFCOMP Utility

ADD USER SPACE TO SYSTEM ..........Run GSPUSER Utility

ADD SPACE TO WORK00 ............... Supervisor Menu Option 'Add to Work00' (7.7.0). For prior releases, refer to Chapter 7 in Author User Guide.

HOW TO CREATE A GROUP VOLUME

Follow these steps to create a PREFERENCE group volume:

  1. Access the supervisor 'Group' option from the Supervisor Menu (7.7.0) or type 'group' at the command line.
  2. Enter 'new' to make a new group of related volumes, choose a 3 character group volume name, and list the volumes that you wish to be its members.
  3. In each member volume access volume controls and define 'Related volume group' as the group volume listed in step 2. Readers signing on to member volumes can now access a group listing and access all volumes in the group.
Create a 'master index' or allow readers to sign-on directly to the group:

  1. Use the 'register program' option and the 'Author/writer menu' option ('cbr' from the command line) to define a program as a group volume.
  2. From the group volume writer menu, add index terms from member volumes to create 'master index' or register readers to the group volume.
HOW TO CREATE A GROUP WITHIN A GROUP
A group volume can include another group volume as a member when using the GROUP command.

You may also add the index of the member group to the index of the high-level group.

PREFERENCE supports the group-within-a-group structure to just one level. In other words, a 'group-within-a-group-within-a-group' is not supported.

HOW TO REGISTER A COURSE OR VOLUME
This process has two parts. First, from the Supervisor Menu, select the 'Register Program' option, then type the name of the course or volume in the name section. For prior releases type 'rc course/file' or 'rv volume/file' at the command line.

Second, from the Supervisor Menu, select the 'Author/Writer Menu' option, then type the name of the course or volume in the name section, <enter>. For prior releases, type 'ease' (for course) or 'cbr' (volume) at the command line. ('ease' or 'cbr' option from the command line). The first time this option is used for the course or volume you will be prompted to define the course or volume as a PHOENIX CAI or CMI course or as a PREFERENCE CBR volume or group volume. After establishing the program type, users will be taken to the PHOENIX Author or PREFERENCE Writer Menu.

HOW TO MAKE A COPY OF A COURSE OR VOLUME
From Supervisor Menu, select the 'Reassemble' option, then type the name of the course or volume in the name section. Use the 'rename' field to type the new name, then 'enter'. For prior releases use the reassemble command and specify the new name of the course or volume in the suffix parameter.

Note: After you successfully copy a volume, you must access the 'new name' volume's Writer Menu and issue the forcetoc command to adjust index terms to the new volume's name.

HOW TO ACCESS THE AUTHOR/WRITER MENU
From Supervisor Menu use 'Author/Writer Menu' option or at the command line, type 'a course' (where 'course' is the name of a PHOENIX course) or type 'w volume' (where 'volume' is the name of the PREFERENCE volume), then 'enter'. Then type 'ease' for course or 'cbr' for volume. If the course has already been defined as a CMI or CAI course, the Author menu is displayed, if not, then you will be prompted to define. Likewise, if the volume has already been defined as a standalone volume or group volume, the Writer Menu is displayed, if not, then you will be prompted to define.

You may also sign-on directly to the author menu from the sign-on frame with a registered author or writer ID.

HOW TO REGISTER AN AUTHOR
From the Author Main Menu select 'Administer Users' option (F9). You will be prompted to identify the class number. It is recommended to register authors to class 00. Select F4 to register Author. Complete the registration panel.

HOW TO REGISTER A WRITER
From the Writer Main Menu select 'Administer Users' option (F8), then Select F4 to register Writer. Complete the registration panel.

USER DIRECTORY FULL
This message occurs when the GSPDIREC file needs to be enlarged. Use GSPBDIR to allocate a larger GSPBDIR file.

INSUFFICIENT SPACE: ASK SUPERVISOR TO ADD xxx RECORDS TO WORK00 IN GSWORK
This message occurs when trying to optimize course/volume and the Work00 workfile is not large enough. Use Supervisor Menu Option 'Add to Work00' (7.7.0) . For prior releases refer to 'Enlarging the Work00 Workfile' section in chapter 7 of the Author User Guide.

HOW TO RESOLVE "OUT OF SPACE" ISSUES
  • INSUFFICIENT SPACE TO REGISTER YOU. CONTACT YOUR INSTRUCTOR TO ADD SPACE:
There is not enough space in the class roster files. From the Instructor Menu select 'Administer Students' (F6) option and the 'Add Space' (F5) option. Enter the number of additional students for whom you need to add space.
  • NO USER RECORDS ARE AVAILABLE. PLEASE ADVISE YOUR PHOENIX SUPERVISOR:
Maximum users allocated for the course has been reached. Determine the current allocation by selecting 'Administer Course' (F7) option from the Author Main Menu.

From Supervisor Menu, use option 'Program Options'; type in the course in the name. Put an 'x' by 'set student' option and type in the desired value. For prior releases, while in author mode, type 'set st/value' at the command line to increase the user allocation.

NO STUDENT (USER) RECORDS AVAILABLE ON PHOENIX:

The amount of user space for the system has been used up. The GSPMUSER utility should be run by the systems programmer to add user space.

NO AUXILIARY STORAGE AVAILABLE ON PHOENIX:
The GSPMUSER utility should be run to either add auxiliary storage space or re-claim deleted auxiliary blocks.

...HAVE SUPERVISOR REASSEMBLE ADDING LABEL SPACE:

The course or volume needs to be reassembled, adding more label space.

INSUFFICIENT PROGRAM SPACE:

The course or volume needs to be reassembled, adding more program space.

WHAT TO CONSIDER WHEN USING PREFERENCE PSF PRINT
To use the PSF print facility the "CBEUXOSR" User Exit must be installed. PATHLORE provides both the source (in the distribution SAMPLIB) and an executable (in the distribution LINKLIB) for CBEUXOSR. To begin using this User Exit, the following must be done:
  • If you are not currently using any User Exits, then a GSPLIB DD statement must be added to the PHOENIX startup JCL. The CBEUXOSR executable will be loaded from the DSN= specified by the GSPLIB DD. This DSN= must be APF authorized.
  • The following PHOENIX startup parameters must be added:
    MAXINDP=5,     Maximum number of concurrent print sessions MAXEXIT=1,     If you already have exits, bump your count by 1 EXIT=CBEUXOSR/CBEUXOSR,