PHOENIX/PREFERENCE Release Support Policy

Pathlore will provide full technical support for the current release and one release back. Older releases will receive limited support*. Clients on a release no longer fully supported due to the General Availability (GA) of a new release will be given a six-month grace period to upgrade to a fully supported release.

Note (*) Limited support means that product questions will be answered. However, if the client issue requires a new fix to the software, then the client will have to upgrade to a fully supported release. New fixes are only created for fully supported product releases.