Technical Support

Pathlore provides technical support for customers that have purchased our Customer Care Plan (CCP).

Support Resources

• Information necessary to submit an issue with Technical Support
• Product Support Policy

E-mail Support

We offer email Support for customers on CCP. We recommend that only questions that are not urgent be submitted to techsupport@sumtotalsystems.com.  The E-mail address is monitored during North America hours of operation.

Telephone Support

• North America
  Phone: 800-932-6322

• Australia / New Zealand / United Kingdom
  Phone: 00800-32688320            

• Mexico
  Phone: 001-8664331782

Hours of Operation:

• Phone office coverage is 8:00 am - 8:00 pm EST, M-F except holidays

• Pathlore customers receive 24x7 services (after hours and holiday coverage is provided via pager)