Technical Tips

System Error Messages

1. How to resolve a GC516 GOALSYS - termination due to CSA buffer shortage

2. End-user gets GD024, and job log shows associated GC136 error messages in CBEEDITP

3. How to resolve GC150 - disk error condition after PHOENIX/PREFERENCE files have been moved

4. How to resolve a GC719 GOALSYS - GSPTERM FILE FULL condition

5. PHOENIX/PREFERENCE VTAM Interface Trouble Shooting Procedure

Authorizations and Upgrades

1. How to ensure that your system authorization has not expired  

2. How to create a test system and then upgrade it to a new release

3. When a new release has been successfully tested on a test system, how do you migrate the new release to the production system?

4. How do I apply new Expiration Codes  (aka Product Codes, License Keys, Authorization Codes, etc.)? NEW

Online PHOENIX Courses

1. How to calculate the total number of individuals who completed a particular CBT course within a specified time frame

2. Preparing Your System for Online PHOENIX Documentation

3. Why is my class roster file space disappearing?

4. How to Resolve an unlock student problem

5. How to remove PHOENIX users from a course no longer on my system UPDATED

Online PREFERENCE Volumes

1. How to remove PREFERENCE users from a volume no longer on my system UPDATED

2. Instructions for Capturing a Screen in PREFERENCE

3. Tracking PREFERENCE Reader Activity

PREFERENCE Help Requests

1. Instructions for getting a PREFERENCE Trace

2. CICS Help Request Appears to be Ignored

3. PREFERENCE Help Requests are failing. Could it be due to the jobname of the application region?

4. How to make sure your Help Request is not a Screen Capture Request  

5. How to Ensure you have a PF-Key defined for PREFERENCE Help  

6. How to ensure CICS help requests are going to the correct PREFERENCE System  

7. How to ensure your IMS help requests are going to the correct PREFERENCE System

8. Transaction ID Search  

9. RBUILD Command 

10. PREFERENCE RUN Command 

11. Resource for Troubleshooting PREFERENCE Help Requests

12. Using Hypertext within a PREFERENCE Help Screen

13. Creating a Help Screen from Scratch NEW